Refund policy

Important Notice Regarding Returns and Inquiries

We value your satisfaction and strive to provide the best service possible. Please be aware of the following policy regarding returns and inquiries:

If you have any issues or concerns with your order, you must contact us within 7 days of receiving your package. Unfortunately, we cannot accommodate requests or address issues brought to our attention after this 7-day period, except in cases where the product is found to be defective or does not meet the standards described at the time of purchase.

All items are non-refundable or exchangeable.
You can always contact us for any return questions at info@sea-essence.com. Please be aware due to health and safety no products can be returned or exchanged under any circumstance.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To process any claims, we require proof of the damages, including photographs of the damaged item and the box it was shipped in. Failure to provide this proof will result in no refunds or replacements being issued.

This policy complies with applicable consumer protection laws. We appreciate your understanding and cooperation. Thank you for choosing our sea moss products!

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